Strategic Effective Communication and Influencing Skills
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Strategic Effective Communication and Influencing Skills
Overview
This course is about effective communications skills essential for both organizational and personal success. It improves the delegate’s ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase delegate’s ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.
Course Outcome
Delegates will gain knowledge and skills to:
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The Communication Process — understand the six-step process
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Recognize different personality types and know the keywords that work with each
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Understand the nature of charisma and how to develop more of your own personal power
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Understand the Importance of using non-verbal language to support the spoken message
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Techniques to facilitate effective team and meeting communications
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Understand the Barriers to Effective Communications — identify and develop methods to break down those barriers
